Privacy Policy

Privacy Policy

This Privacy Policy explains how Heritage Trails handles personal data when you use our website or arrange a guided nature walk or day excursion. It describes the information we collect, the reasons we use it, and the circumstances in which it may be shared.

Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
Processing Purpose

How We Use Data

We use personal data to respond to inquiries, review date and fitness requests, assess route suitability, confirm meeting and return plans, process booking payments, manage guided excursions, complete route checks, maintain records, improve site reliability, and meet legal, accounting, and security obligations. We may also use limited information to communicate service updates or changes affecting a planned excursion.

Processing is tied to booking management, service delivery, and compliance needs.
Data Sharing

Service Providers and Partners

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other service partners that help us operate the website and manage bookings. Where a third party receives data on our behalf, we expect it to use the information only for the assigned purpose and to apply appropriate confidentiality and security measures.

Operational sharing is limited to service providers and other parties involved in the booking process.
User Rights

Your Rights

Subject to applicable law, you may ask for access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances and withdraw consent where processing is based on consent.

Available rights depend on the nature of the request and any legal exceptions that apply.
Requests

How to Make a Request

To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.

Requests are reviewed against identity and record-matching requirements before action is taken.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, bookings, payments, route planning, safety checks, and recordkeeping. When data is no longer required, we delete it, anonymize it, or archive it in a limited form if retention is needed for legal, tax, accounting, or dispute-handling purposes.

We keep records only for as long as they serve a business, legal, or operational need.
Policy Updates

Changes to This Policy

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We may revise this notice when our practices, services, or legal obligations change.
Data category

Data We Collect

We may collect identification details, contact information, booking and payment-related records, trip preferences, route suitability information, communication content, and technical data such as device and usage information. Where relevant to a guided walk or excursion, we may also process information needed to confirm meeting arrangements, fitness considerations, language preference, and weather or access checks.

The categories of data collected depend on booking, inquiry, and site-use activity.
Collection source

How We Collect Data

We receive data when you submit a website request, contact us by email or phone, make a booking, or communicate with us about an excursion. We also obtain limited technical information from your browser or device when you visit the site, and we may record operational details created during booking review, payment handling, and route planning.

Information comes from direct submissions, service communications, and basic website interaction.
Cookie types

Cookies We Use

Our site may use essential cookies to support page functions and security, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to make decisions about you without human involvement.

We use only standard cookie categories needed for operation and measurement.
User controls

Cookie Controls

You may manage cookies through your browser controls and, where available, through on-site preference tools. Blocking or deleting cookies may affect form submission, session continuity, or other basic website functions. We do not rely on cookies to collect more information than is needed for site operation and routine analytics.

Browser settings can limit cookies, but some site functions may not work as intended.

Contact Information

Email contact
Telephone contact
+92 318 6752481
Postal address
10, 25, Islamabad, 44000, PK
Privacy contact